Welcome to our new website! Tourism Best Practices is now at TourismBestPractices.ca.

Author: toban

Bonjour la visite!

September 7, 2012

Bonjour la visite! “Stage Interactif en Tourisme Expérientiel“. Ce programme est offert en français et il aidera les opérateurs touristiques, les organisations de marketing de destination, les organisations touristiques à but non-lucratif et les partenaires gouvernementaux impliqués dans l’industrie touristique à mieux comprendre les nouvelles tendances en tourisme expérientiel. Les participants prendront part à une série… Read More

Broken Guitars – A Lesson in Customer Service

July 31, 2012

I am sure many of you remember the Youtube video that Sons of Maxwell lead Dave Carroll produced to express his frustration with United Airlines treatment of him after he discovered they had broken his Taylor guitar. The video went viral with over 12 million hits and still counting. What Caroll demonstrated so aptly was… Read More


June 19, 2012

It has been 20 years since that first historic meeting in Rio that brought the international community together to tackle many of the environmental calamities facing the Earth. This really was the beginning of the term “sustainability” a word that has been trumpeted with just about every project around the world. What does sustainability really… Read More